Your Questions, Answered

Everything you need to know about our services, pricing, and how we care for you.

No, we offer both adhoc appointments alongside membership.

No, we can work alongside your NHS GP and will write to update them with any necessary information.

Yes, we have appointments available at different times of the day, as well as the weekend.

A standard appointment is 20 minutes but we make sure patients are not rushed.

Yes, we would be happy to discuss various issues in the appointment.

We stock some medications on site, but no controlled drugs. If required, these can be prescribed to be collected at a pharmacy.

Our preference is to have appointments face to face. In some instances, telephone or video appointments can be accommodated but this would not normally be for the first appointment.

Yes, we have free parking onsite. We are just outside of Bury St Edmunds so are easily accessible.

In most cases, UK health insurance does not cover a private GP. If you have US or global insurance, we can work with you to get your costs repaid.

We do have a fair use policy but it is not something we have needed as yet.

No, we see a variety of people, including people on holiday in the area or from the US bases.

We have a business WhatsApp for members where a GP will reply. Non-members can email with their questions.

No, at the moment there is not a minimum period. It is easy to cancel.

A full range of blood tests can be taken on site. We can refer locally to other private providers for X-rays and scans.

Yes, home visits can be arranged at an additional charge.